Customer service : skills and concepts for success / [Robert W. Lucas].
By: Lucas, Robert W.
Material type: TextPublisher: New York : Glencoe/McGraw-Hill, c2002General Notes: 2nd ed.Bibliography: Includes bibliographical references (p. 517-519) and index.Description: vii, 532 p. : ill. ; 28 cm.ISBN: 0078226333 (pbk.).Subject(s): Customer servicesDDC classification: 658.8/12Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
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Two Weeks | Davenport Library Circulating Collection | Print-Circulating | 658.8 L933 (Browse shelf(Opens below)) | Available | 34284001298785 |
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2nd ed.
Includes bibliographical references (p. 517-519) and index.
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