Customer service : skills and concepts for success / [Robert W. Lucas].

By: Lucas, Robert W .

Material type: Text

TextPublisher: New York : Glencoe/McGraw-Hill, c2002General Notes: 2nd ed.Bibliography: Includes bibliographical references (p. 517-519) and index.Description: vii, 532 p. : ill. ; 28 cm.ISBN: 0078226333 (pbk.).Subject(s): Customer services

DDC classification: 658.8/12

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Item type	Current library	Collection	Call number	Status	Date due	Barcode
Two Weeks	Davenport Library Circulating Collection	Print-Circulating	658.8 L933 (Browse shelf(Opens below))	Available		34284001298785

2nd ed.

Includes bibliographical references (p. 517-519) and index.

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Customer service : skills and concepts for success / [Robert W. Lucas].

By: Lucas, Robert W.

By: Lucas, Robert W .