Customer service : skills and concepts for business / Robert W. Lucas.

By: Lucas, Robert W .

Material type: Text

TextPublisher: Chicago : Irwin, c1996Bibliography: Includes bibliographical references and index.Description: xviii, 235 p. : ill. ; 28 cm.ISBN: 0256187428.Subject(s): Customer services

DDC classification: 658.8/12

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Item type	Current library	Collection	Call number	Status	Date due	Barcode
Two Weeks	Davenport Library Circulating Collection	Print-Circulating	658.812 L962 (Browse shelf(Opens below))	Available		34284003068962

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Previous	658.812 G953 Total relationship marketing : from the 4Ps-product, price, promotion, place- of traditional marketing management to the 30Rs-the thirty relationships- of the new marketing paradigm /	658.812 H454 The value profit chain : treat employees like customers and customers like employees /	658.812 L952 2011 The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /	658.812 L962 Customer service : skills and concepts for business /	658.812 M568 2012 The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers /	658.812 M588 Treat your customers : thirty lessons on service and sales that I learned at my family's Dairy Queen store /	658.812 Ot81 2010 The 24-hour customer : new rules for winning in a time-starved, always-connected economy /	Next