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Knock your socks off service recovery / Ron Zemke and Chip R. Bell.
By: Zemke, Ron
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Contributor(s): Bell, Chip R.
Material type: 
TextPublisher: New York : AMACOM, c2000Bibliography: Includes bibliographical references (p. 211).Description: vii, 214 p. : ill. ; 23 cm.ISBN: 081447084X.Subject(s): Customer services | Customer relationsDDC classification: 658.8/12
| Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Two Weeks | Davenport Library Circulating Collection | Print-Circulating | 658.812 Z41 (Browse shelf(Opens below)) | Available | 34284003059391 |
Browsing Davenport Library shelves, Shelving location: Circulating Collection, Collection: Print-Circulating Close shelf browser (Hides shelf browser)
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| 658.812 V474 2011 The thank you economy / | 658.812 W364 Customer connections : new strategies for growth / | 658.812 W393 Market-driven management : how to define, develop, and deliver customer value / | 658.812 Z41 Knock your socks off service recovery / | 658.816 M725 2010 The 1% windfall : how successful companies use price to profit and grow / | 658.82 H125 2011 Brand failures : the truth about the 100 biggest branding mistakes of all time / | 658.823 B613 2012 The color revolution / |
Includes bibliographical references (p. 211).
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