Knock your socks off service recovery / Ron Zemke and Chip R. Bell.
By: Zemke, Ron.
Contributor(s): Bell, Chip R.
Material type: TextPublisher: New York : AMACOM, c2000Bibliography: Includes bibliographical references (p. 211).Description: vii, 214 p. : ill. ; 23 cm.ISBN: 081447084X.Subject(s): Customer services | Customer relationsDDC classification: 658.8/12Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Two Weeks | Davenport Library Circulating Collection | Print-Circulating | 658.812 Z41 (Browse shelf(Opens below)) | Available | 34284003059391 |
Includes bibliographical references (p. 211).
There are no comments on this title.
Log in to your account to post a comment.