Emotional value : creating strong bonds with your customers / Janelle Barlow and Dianna Maul ; foreword by Michael Edwardson.

By: Barlow, Janelle, 1943-.

Contributor(s): Maul, Dianna, 1950-.

Material type: Text

TextPublisher: San Francisco : Berrett-Koehler Publishers, c2000Edition: 1st ed.Bibliography: Includes bibliographical references (p. 265-293) and index.Description: xviii, 310 p. : ill. ; 25 cm.ISBN: 1576750795.Subject(s): Customer services

DDC classification: 658.8/12

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Item type	Current library	Collection	Call number	Status	Date due	Barcode
Two Weeks	Davenport Library Circulating Collection	Print-Circulating	658.812 B249 (Browse shelf(Opens below))	Available		34284003059037

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