Emotional value : creating strong bonds with your customers / Janelle Barlow and Dianna Maul ; foreword by Michael Edwardson.
By: Barlow, Janelle.
Contributor(s): Maul, Dianna.
Material type: TextPublisher: San Francisco : Berrett-Koehler Publishers, c2000Edition: 1st ed.Bibliography: Includes bibliographical references (p. 265-293) and index.Description: xviii, 310 p. : ill. ; 25 cm.ISBN: 1576750795.Subject(s): Customer servicesDDC classification: 658.8/12Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
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Two Weeks | Davenport Library Circulating Collection | Print-Circulating | 658.812 B249 (Browse shelf(Opens below)) | Available | 34284003059037 |
Includes bibliographical references (p. 265-293) and index.
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