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Up the loyalty ladder : turning sometime customers into full-time advocates of your business / Murray Raphel and Neil Raphel.
By: Raphel, Murray
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Contributor(s): Raphel, Neil.
Material type: 
TextPublisher: New York : HarperBusiness, c1995Edition: 1st ed.General Notes: Includes index.Description: xiv, 289 p. ; 25 cm.ISBN: 0887307256.Subject(s): Customer relations | Advertising | Consumer satisfaction | Word-of-mouth advertising | Success in business -- United States | Businesspeople -- United States -- InterviewsDDC classification: 658.8/12
| Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Two Weeks | Davenport Library Circulating Collection | Print-Circulating | 658.8 R181 (Browse shelf(Opens below)) | Available | 34284001320753 |
Browsing Davenport Library shelves, Shelving location: Circulating Collection, Collection: Print-Circulating Close shelf browser (Hides shelf browser)
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| 658.8 P9358m 2017 Principles of business. Marketing / | 658.8 P953 v.172 Making sales : influence as interpersonal accomplishment / | 658.8 R115 SPIN selling / | 658.8 R181 Up the loyalty ladder : turning sometime customers into full-time advocates of your business / | 658.8 R251 2010 Real-time marketing for business growth : how to use social media, measure marketing, and create a culture of execution / | 658.8 R312 2009 Rubies in the orchard : how to uncover the hidden gems in your business / | 658.8 R445 Bottom-up marketing / |
Includes index.
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