Knock your socks off answers : solving customer nightmares & soothing nightmare customers / Kristin Anderson & Ron Zemke.
By: Anderson, Kristin.
Contributor(s): Zemke, Ron.
Material type: TextPublisher: New York : American Management Association, 1995Bibliography: Includes bibliographical references (p. 139-140).Description: xv, 143 p. : ill. ; 23 cm.ISBN: 0814478840 (alk. paper).Subject(s): Customer services | Consumer complaintsDDC classification: 658.8/12Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
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Two Weeks | Davenport Library Circulating Collection | Print-Circulating | 658.8 An23k (Browse shelf(Opens below)) | Available | 34284001326040 |
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Includes bibliographical references (p. 139-140).
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