Knock your socks off answers : solving customer nightmares & soothing nightmare customers / Kristin Anderson & Ron Zemke.

By: Anderson, Kristin, 1962-.

Contributor(s): Zemke, Ron .

Material type: Text

TextPublisher: New York : American Management Association, 1995Bibliography: Includes bibliographical references (p. 139-140).Description: xv, 143 p. : ill. ; 23 cm.ISBN: 0814478840 (alk. paper).Subject(s): Customer services

| Consumer complaints

DDC classification: 658.8/12

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Item type	Current library	Collection	Call number	Status	Date due	Barcode
Two Weeks	Davenport Library Circulating Collection	Print-Circulating	658.8 An23k (Browse shelf(Opens below))	Available		34284001326040

Includes bibliographical references (p. 139-140).

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Knock your socks off answers : solving customer nightmares & soothing nightmare customers / Kristin Anderson & Ron Zemke.

By: Anderson, Kristin, 1962-.

Contributor(s): Zemke, Ron.

Contributor(s): Zemke, Ron .