The SNAFU principle : eliminate misunderstanding, resolve conflict and motivate employees / Ron Hurst.
By: Hurst, Ron, (Manufacturing manager) [author.]
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Material type: 
TextPublisher: Pasadena, CA : Best Seller Publishing, ©2016Copyright date: ©2016Bibliography: Includes bibliographical references.Description: 149 p. : illustrations, 23 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9781519113351; 1519113358.Subject(s): Employee motivation | Communication in personnel management | Conflict management | Employee empowerment | Employee morale| Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Two Weeks | Davenport Library Circulating Collection | Print-Circulating | 658.3 H945 2016 (Browse shelf(Opens below)) | Available | 34284003467396 |
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Includes bibliographical references.
Part I: The SNAFU principle. Introduction -- Stories of failure -- Arguing for effective communication -- Why we fail -- The SNAFU principle -- Part 2: Modeling effectiveness. Basic sender/receiver model -- Effective communication begins with self awareness -- Effective speech patterns -- Effective listening -- Emathy not sympathy -- Part 3: Tools for performance. Setting clear expectations -- Dealing with behavior modification -- Providing feedback -- Listening for performance: the power of questions -- Power negotiating -- Influencing behavior/performance -- Epilogue.
The SNAFU principle - situation normal all fouled up - is designed to help managers, professionals and employees alike understand how their current reactive mode of communicating doesn't work and is actually causing them more problems then they even realize.
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