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The SNAFU principle : eliminate misunderstanding, resolve conflict and motivate employees / Ron Hurst.

By: Hurst, Ron, (Manufacturing manager) [author.].
Material type: TextTextPublisher: Pasadena, CA : Best Seller Publishing, ©2016Copyright date: ©2016Bibliography: Includes bibliographical references.Description: 149 p. : illustrations, 23 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9781519113351; 1519113358.Subject(s): Employee motivation | Communication in personnel management | Conflict management | Employee empowerment | Employee morale
Contents:
Part I: The SNAFU principle. Introduction -- Stories of failure -- Arguing for effective communication -- Why we fail -- The SNAFU principle -- Part 2: Modeling effectiveness. Basic sender/receiver model -- Effective communication begins with self awareness -- Effective speech patterns -- Effective listening -- Emathy not sympathy -- Part 3: Tools for performance. Setting clear expectations -- Dealing with behavior modification -- Providing feedback -- Listening for performance: the power of questions -- Power negotiating -- Influencing behavior/performance -- Epilogue.
Summary: The SNAFU principle - situation normal all fouled up - is designed to help managers, professionals and employees alike understand how their current reactive mode of communicating doesn't work and is actually causing them more problems then they even realize.
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Holdings
Item type Current library Collection Call number Status Date due Barcode
Two Weeks Davenport Library Circulating Collection Print-Circulating 658.3 H945 2016 (Browse shelf(Opens below)) Available 34284003467396

Includes bibliographical references.

Part I: The SNAFU principle. Introduction -- Stories of failure -- Arguing for effective communication -- Why we fail -- The SNAFU principle -- Part 2: Modeling effectiveness. Basic sender/receiver model -- Effective communication begins with self awareness -- Effective speech patterns -- Effective listening -- Emathy not sympathy -- Part 3: Tools for performance. Setting clear expectations -- Dealing with behavior modification -- Providing feedback -- Listening for performance: the power of questions -- Power negotiating -- Influencing behavior/performance -- Epilogue.

The SNAFU principle - situation normal all fouled up - is designed to help managers, professionals and employees alike understand how their current reactive mode of communicating doesn't work and is actually causing them more problems then they even realize.

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