Putting the user first : 30 strategies for transforming library services / by Courtney Greene McDonald.

By: McDonald, Courtney Greene .

Material type: Text

TextPublisher: Chicago : Association of College and Research Libraries, a division of the American Library Association, 2014Bibliography: Includes bibliographical references and index.Description: 104 pages : illustrations ; 18 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780838987322.Subject(s): Public services (Libraries)

| Academic libraries

DDC classification: 025.5

Contents:

Admit -- Define -- Observe -- Notice -- Serve -- Obsess -- Sift -- Ask -- Curate -- Escape -- Evaluate -- Pretend -- Prioritize -- Stop -- Connect -- Care -- Listen -- Translate -- Polish -- Test -- Fail-cheerfully! -- Raid -- Anticipate -- Smile -- Defuse -- Sketch -- Engage -- Play -- Converse -- Leap.

Summary: User experience is everywhere. From your library's website to the signage by the elevators, everything contributes to the overall user experience of our patrons. Just one simple idea can transform your library: put the user first. But as you likely already know, just because something's simple doesn't mean it's easy. How best to identify, implement, and evaluate user-driven changes in order to improve physical and virtual services? The good news is that even small changes can make big headway. Putting the User First: 30 Strategies for Transforming Library Services will give you 30 hands-on strategies and practical suggestions to enable you to begin transforming your library, library services, and even your personal practice to be more responsive, effective and user-centered today.

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Item type	Current library	Collection	Call number	Status	Date due	Barcode
Two Weeks	Davenport Library Circulating Collection	Print-Circulating	025.5 M1452 2014 (Browse shelf(Opens below))	Available		34284003863677

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Previous	025.431 Sco85 v. 3 Conversion tables /	025.49 C360 Library of Congress subject headings : principles and application /	025.5 H614 Virtual reference training : the complete guide to providing anytime, anywhere answers /	025.5 M1452 2014 Putting the user first : 30 strategies for transforming library services /	025.5 Of2 Off-campus library services : selected readings from Central Michigan University's Off-Campus Library Services Conferences /	025.5 Of2c 2002 Distance learning library services : the tenth Off-Campus Library Services Conference /	025.5 Sm61 Serving the difficult customer : a how-to-do-it manual for library staff /	Next

Includes bibliographical references and index.

User experience is everywhere. From your library's website to the signage by the elevators, everything contributes to the overall user experience of our patrons. Just one simple idea can transform your library: put the user first. But as you likely already know, just because something's simple doesn't mean it's easy. How best to identify, implement, and evaluate user-driven changes in order to improve physical and virtual services? The good news is that even small changes can make big headway. Putting the User First: 30 Strategies for Transforming Library Services will give you 30 hands-on strategies and practical suggestions to enable you to begin transforming your library, library services, and even your personal practice to be more responsive, effective and user-centered today.

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Putting the user first : 30 strategies for transforming library services / by Courtney Greene McDonald.

By: McDonald, Courtney Greene.

Browsing Davenport Library shelves, Shelving location: Circulating Collection, Collection: Print-Circulating Close shelf browser (Hides shelf browser)

By: McDonald, Courtney Greene .