Putting the user first : 30 strategies for transforming library services / by Courtney Greene McDonald.
By: McDonald, Courtney Greene
.
Material type: 
TextPublisher: Chicago : Association of College and Research Libraries, a division of the American Library Association, 2014Bibliography: Includes bibliographical references and index.Description: 104 pages : illustrations ; 18 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780838987322.Subject(s): Public services (Libraries) | Academic librariesDDC classification: 025.5 | Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Two Weeks | Davenport Library Circulating Collection | Print-Circulating | 025.5 M1452 2014 (Browse shelf(Opens below)) | Available | 34284003863677 |
Includes bibliographical references and index.
Admit -- Define -- Observe -- Notice -- Serve -- Obsess -- Sift -- Ask -- Curate -- Escape -- Evaluate -- Pretend -- Prioritize -- Stop -- Connect -- Care -- Listen -- Translate -- Polish -- Test -- Fail-cheerfully! -- Raid -- Anticipate -- Smile -- Defuse -- Sketch -- Engage -- Play -- Converse -- Leap.
User experience is everywhere. From your library's website to the signage by the elevators, everything contributes to the overall user experience of our patrons. Just one simple idea can transform your library: put the user first. But as you likely already know, just because something's simple doesn't mean it's easy. How best to identify, implement, and evaluate user-driven changes in order to improve physical and virtual services? The good news is that even small changes can make big headway. Putting the User First: 30 Strategies for Transforming Library Services will give you 30 hands-on strategies and practical suggestions to enable you to begin transforming your library, library services, and even your personal practice to be more responsive, effective and user-centered today.
There are no comments on this title.