Dealing with difficult people [electronic resource] / Roy Lilley.
By: Lilley, Roy C.
Material type: TextSeries: Gale eBooks: ; Creating success: Publisher: London ; Philadelphia : Kogan Page, 2010Edition: Rev. 1st ed.General Notes: Available through the Gale Virtual Reference Library which can be found on the Davenport University Library database page.Bibliography: Includes bibliographical references.Description: 1 online resource (x, 148 p.).ISBN: 9780749458911 (electronic bk.).Subject(s): Psychology, Industrial | Interpersonal conflict | Problem employeesGenre/Form: Electronic books DDC classification: 650.1/3 Online resources: Access full-text materials at no charge:Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
E-book | Davenport Library e-book | E-book | 650.1/3 (Browse shelf(Opens below)) | Not For Loan | mq536350 |
Browsing Davenport Library shelves, Shelving location: e-book , Collection: E-book Close shelf browser (Hides shelf browser)
Available through the Gale Virtual Reference Library which can be found on the Davenport University Library database page.
Includes bibliographical references.
A short course in human relations -- A quick guide to the seven classically difficult types -- A fast-track guide to conflict and how to handle it -- Dealing with bosses who drive you barmy -- Colleagues to throttle -- Staff to strangle -- Massaging the egoist -- Handling aggressive people without getting thumped on the nose -- Putting a bomb under the lazy ones -- Beating the bullies at their own game -- Moaners, groaners and critics -- Perfectionists can be a pain -- Manipulating the manipulators -- Shifting the stubborn -- Morale, attitude and how was it for you? -- Fault-finders and nit-pickers -- Gossip : a bush fire you can do without -- The customer is always right-- really? -- Complaints : we love them -- e-difficult@yourplace -- Meetings, bloody meetings! -- If things don't change they'll stay the same -- Dealing with conflict : 10 steps to cooling it -- And finally, finally--
Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it. Issues Roy Lilley discusses include: recognizing the seven types of difficult person, handling aggressive people, handling conflict, motivating lazy colleagues, dealing with difficult customers, and handling complaints.
Mode of access: World Wide Web.
Description based on print version record.
There are no comments on this title.