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Dealing with difficult people [electronic resource] / Roy Lilley.

By: Lilley, Roy C.
Material type: TextTextSeries: Gale eBooks: ; Creating success: Publisher: London ; Philadelphia : Kogan Page, 2010Edition: Rev. 1st ed.General Notes: Available through the Gale Virtual Reference Library which can be found on the Davenport University Library database page.Bibliography: Includes bibliographical references.Description: 1 online resource (x, 148 p.).ISBN: 9780749458911 (electronic bk.).Subject(s): Psychology, Industrial | Interpersonal conflict | Problem employeesGenre/Form: Electronic books DDC classification: 650.1/3 Online resources: Access full-text materials at no charge:
Contents:
A short course in human relations -- A quick guide to the seven classically difficult types -- A fast-track guide to conflict and how to handle it -- Dealing with bosses who drive you barmy -- Colleagues to throttle -- Staff to strangle -- Massaging the egoist -- Handling aggressive people without getting thumped on the nose -- Putting a bomb under the lazy ones -- Beating the bullies at their own game -- Moaners, groaners and critics -- Perfectionists can be a pain -- Manipulating the manipulators -- Shifting the stubborn -- Morale, attitude and how was it for you? -- Fault-finders and nit-pickers -- Gossip : a bush fire you can do without -- The customer is always right-- really? -- Complaints : we love them -- e-difficult@yourplace -- Meetings, bloody meetings! -- If things don't change they'll stay the same -- Dealing with conflict : 10 steps to cooling it -- And finally, finally--
Summary: Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it. Issues Roy Lilley discusses include: recognizing the seven types of difficult person, handling aggressive people, handling conflict, motivating lazy colleagues, dealing with difficult customers, and handling complaints.
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Item type Current library Collection Call number Status Date due Barcode
E-book Davenport Library e-book E-book 650.1/3 (Browse shelf(Opens below)) Not For Loan mq536350

Available through the Gale Virtual Reference Library which can be found on the Davenport University Library database page.

Includes bibliographical references.

A short course in human relations -- A quick guide to the seven classically difficult types -- A fast-track guide to conflict and how to handle it -- Dealing with bosses who drive you barmy -- Colleagues to throttle -- Staff to strangle -- Massaging the egoist -- Handling aggressive people without getting thumped on the nose -- Putting a bomb under the lazy ones -- Beating the bullies at their own game -- Moaners, groaners and critics -- Perfectionists can be a pain -- Manipulating the manipulators -- Shifting the stubborn -- Morale, attitude and how was it for you? -- Fault-finders and nit-pickers -- Gossip : a bush fire you can do without -- The customer is always right-- really? -- Complaints : we love them -- e-difficult@yourplace -- Meetings, bloody meetings! -- If things don't change they'll stay the same -- Dealing with conflict : 10 steps to cooling it -- And finally, finally--

Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it. Issues Roy Lilley discusses include: recognizing the seven types of difficult person, handling aggressive people, handling conflict, motivating lazy colleagues, dealing with difficult customers, and handling complaints.

Mode of access: World Wide Web.

Description based on print version record.

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