Driving loyalty : turning every customer and employee into a raving fan for your brand / Kirk Kazanjian.

By: Kazanjian, Kirk .

Material type: Text

TextPublisher: New York : Crown Business, c2013Edition: 1st ed.General Notes: Includes index.Description: x, 257 p. : ill. ; 25 cm.ISBN: 9780385346948; 0385346948.Subject(s): Customer services

| Loyalty

| Corporate culture

| Organizational behavior

| Brand loyalty

| Customer loyalty

DDC classification: 658.8/343

Contents:

Think differently -- Be open to opportunity -- Stay true to your brand -- Engage your workforce -- Lead with empathy -- Deliver dazzling service -- Use technology to delight customers and employees -- Practice full spectrum marketing -- Let customers fuel your growth -- Form lifelong partnerships -- Build a sustainable business.

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Two Weeks	Davenport Library Circulating Collection	Print-Circulating	658.8343 K189 2013 (Browse shelf(Opens below))	Available		34284003399052

Browsing Davenport Library shelves, Shelving location: Circulating Collection, Collection: Print-Circulating Close shelf browser (Hides shelf browser)

Previous								Next
Previous	658.8342 W433 2009 Neuro web design : what makes them click? /	658.8342 Z14 How customers think : essential insights into the mind of the market /	658.8343 G897 2008 The age curve : how to profit from the coming demographic storm /	658.8343 K189 2013 Driving loyalty : turning every customer and employee into a raving fan for your brand /	658.8343 K267 Loyalty myths : hyped strategies that will put you out of business-- and proven tactics that really work /	658.8343 L645 2011 Brandwashed : tricks companies use to manipulate our minds and persuade us to buy /	658.8343 M583 Lifestyle marketing : reaching the new American consumer /	Next