Driving loyalty : turning every customer and employee into a raving fan for your brand / Kirk Kazanjian.
By: Kazanjian, Kirk.
Material type: TextPublisher: New York : Crown Business, c2013Edition: 1st ed.General Notes: Includes index.Description: x, 257 p. : ill. ; 25 cm.ISBN: 9780385346948; 0385346948.Subject(s): Customer services | Loyalty | Corporate culture | Organizational behavior | Brand loyalty | Customer loyaltyDDC classification: 658.8/343Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
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Two Weeks | Davenport Library Circulating Collection | Print-Circulating | 658.8343 K189 2013 (Browse shelf(Opens below)) | Available | 34284003399052 |
Includes index.
Think differently -- Be open to opportunity -- Stay true to your brand -- Engage your workforce -- Lead with empathy -- Deliver dazzling service -- Use technology to delight customers and employees -- Practice full spectrum marketing -- Let customers fuel your growth -- Form lifelong partnerships -- Build a sustainable business.
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