Wired and dangerous : how your customers have changed and what to do about it / Chip R. Bell, John R. Patterson.

By: Bell, Chip R .

Contributor(s): Patterson, John R. (John Rice), 1951-.

Material type: Text

TextPublisher: San Francisco : Berrett-Koehler Publishers, c2011Bibliography: Includes bibliographical references (p. 233-235) and index.Description: vii, 248 p. : ill. ; 22 cm.ISBN: 9781605099750 (pbk. : alk. paper); 1605099759.Subject(s): Customer relations

| Customer services

| Customer loyalty

| Internet

DDC classification: 658.8/12

Contents:

Pt. 1. The situation -- pt. 2. The resolution -- pt. 3. Suggestions for partnering with customers.

Summary: Customers today are picky, fickle, and vocal, and all about me vain. They now have an enormous variety of services and products to choose from, with unprecedented access to information and reviews.

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Item type	Current library	Collection	Call number	Status	Date due	Barcode
Two Weeks	Davenport Library Circulating Collection	Print-Circulating	658.812 B413 2011 (Browse shelf(Opens below))	Available		34284003745650

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Previous	658.812 An88 Call center performance enhancement using simulation and modeling /	658.812 B249 Emotional value : creating strong bonds with your customers /	658.812 B392 2009 The customer rules : the 14 indispensible, irrefutable, and indisputable qualities of the greatest companies in the world /	658.812 B413 2011 Wired and dangerous : how your customers have changed and what to do about it /	658.812 B464 Best practices in customer service /	658.812 B464s Best of class : building a customer service organization /	658.812 B815 Strategic customer care : an evolutionary approach to increasing customer value and profitability /	Next

Includes bibliographical references (p. 233-235) and index.

Pt. 1. The situation -- pt. 2. The resolution -- pt. 3. Suggestions for partnering with customers.

Customers today are picky, fickle, and vocal, and all about me vain. They now have an enormous variety of services and products to choose from, with unprecedented access to information and reviews.

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Wired and dangerous : how your customers have changed and what to do about it / Chip R. Bell, John R. Patterson.

By: Bell, Chip R.

Contributor(s): Patterson, John R. (John Rice), 1951-.

Browsing Davenport Library shelves, Shelving location: Circulating Collection, Collection: Print-Circulating Close shelf browser (Hides shelf browser)

By: Bell, Chip R .