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Wired and dangerous : how your customers have changed and what to do about it / Chip R. Bell, John R. Patterson.

By: Bell, Chip R.
Contributor(s): Patterson, John R. (John Rice), 1951-.
Material type: TextTextPublisher: San Francisco : Berrett-Koehler Publishers, c2011Bibliography: Includes bibliographical references (p. 233-235) and index.Description: vii, 248 p. : ill. ; 22 cm.ISBN: 9781605099750 (pbk. : alk. paper); 1605099759.Subject(s): Customer relations | Customer services | Customer loyalty | InternetDDC classification: 658.8/12
Contents:
Pt. 1. The situation -- pt. 2. The resolution -- pt. 3. Suggestions for partnering with customers.
Summary: Customers today are picky, fickle, and vocal, and all about me vain. They now have an enormous variety of services and products to choose from, with unprecedented access to information and reviews.
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Item type Current library Collection Call number Status Date due Barcode
Two Weeks Davenport Library Circulating Collection Print-Circulating 658.812 B413 2011 (Browse shelf(Opens below)) Available 34284003745650

Includes bibliographical references (p. 233-235) and index.

Pt. 1. The situation -- pt. 2. The resolution -- pt. 3. Suggestions for partnering with customers.

Customers today are picky, fickle, and vocal, and all about me vain. They now have an enormous variety of services and products to choose from, with unprecedented access to information and reviews.

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