The complete guide to conflict resolution in the workplace / Marick F. Masters and Robert R. Albright.

By: Masters, Marick Francis, 1954-.

Contributor(s): Albright, Robert R .

Material type: Text

TextPublisher: New York : AMACOM, c2002General Notes: "September 2001.".Bibliography: Includes bibliographical references (p. 323-333) and index.Description: vii, 343 p. : ill. ; 26 cm.ISBN: 0814406297.Subject(s): Conflict management

| Dispute resolution (Law)

DDC classification: 658.4/053

Contents:

Understanding workplace conflict -- Diagnosing conflict -- Dealing with conflict -- Negotiation -- Facilitation -- Mediation -- Arbitration -- Potpourri -- Confronting workplace violence -- Resolving EEO disputes -- Dealing with the unions -- International perspectives on workplace conflict -- Establishing an integrated conflict resolution system -- Education and training -- Workplace conflict resolution map and guideposts.

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Item type	Current library	Collection	Call number	Status	Date due	Barcode
Two Weeks	Davenport Library Circulating Collection	Print-Circulating	658.4053 M393 (Browse shelf(Opens below))	Available		34284003439551

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"September 2001."

Includes bibliographical references (p. 323-333) and index.

pt. 1. Getting a handle on workplace conflict. ch. 1. Understanding workplace conflict -- ch. 2. Diagnosing conflict -- ch. 3. Dealing with conflict -- pt. 2. Alternative means of resolving conflict : from negotiation to alternative dispute resolution with third parties. ch. 4. Negotiation -- ch. 5. Facilitation -- ch. 6. Mediation -- ch. 7. Arbitration -- ch. 8. Potpourri -- pt. 3. Special topics. ch. 9. Confronting workplace violence -- ch. 10. Resolving EEO disputes -- ch. 11. Dealing with the unions -- ch. 12. International perspectives on workplace conflict -- pt. 4. Design, implementation, and development. ch. 13. Establishing an integrated conflict resolution system -- ch. 14. Education and training -- pt. 5. Conclusion. ch. 15. Workplace conflict resolution map and guideposts.

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The complete guide to conflict resolution in the workplace / Marick F. Masters and Robert R. Albright.

By: Masters, Marick Francis, 1954-.

Contributor(s): Albright, Robert R.

Browsing Davenport Library shelves, Shelving location: Circulating Collection, Collection: Print-Circulating Close shelf browser (Hides shelf browser)

Contributor(s): Albright, Robert R .