The complete guide to conflict resolution in the workplace / Marick F. Masters and Robert R. Albright.
By: Masters, Marick Francis.
Contributor(s): Albright, Robert R.
Material type: TextPublisher: New York : AMACOM, c2002General Notes: "September 2001.".Bibliography: Includes bibliographical references (p. 323-333) and index.Description: vii, 343 p. : ill. ; 26 cm.ISBN: 0814406297.Subject(s): Conflict management | Dispute resolution (Law)DDC classification: 658.4/053Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Two Weeks | Davenport Library Circulating Collection | Print-Circulating | 658.4053 M393 (Browse shelf(Opens below)) | Available | 34284003439551 |
"September 2001."
Includes bibliographical references (p. 323-333) and index.
pt. 1. Getting a handle on workplace conflict. ch. 1. Understanding workplace conflict -- ch. 2. Diagnosing conflict -- ch. 3. Dealing with conflict -- pt. 2. Alternative means of resolving conflict : from negotiation to alternative dispute resolution with third parties. ch. 4. Negotiation -- ch. 5. Facilitation -- ch. 6. Mediation -- ch. 7. Arbitration -- ch. 8. Potpourri -- pt. 3. Special topics. ch. 9. Confronting workplace violence -- ch. 10. Resolving EEO disputes -- ch. 11. Dealing with the unions -- ch. 12. International perspectives on workplace conflict -- pt. 4. Design, implementation, and development. ch. 13. Establishing an integrated conflict resolution system -- ch. 14. Education and training -- pt. 5. Conclusion. ch. 15. Workplace conflict resolution map and guideposts.
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