Improving service quality : achieving high performance in the public and private sectors / Michael E. Milakovich.

By: Milakovich, Michael E .

Material type: Text

TextPublisher: Delray Beach, Fla. : St. Lucie Press, c1995Bibliography: Includes bibliographical references (p. 233-244) and index.Description: xx, 258 p. : ill. ; 24 cm.ISBN: 188401545X (acid-free paper).Subject(s): Industrial management

| Quality control

DDC classification: 658.5/62

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Item type	Current library	Collection	Call number	Status	Date due	Barcode
Two Weeks	Davenport Library Circulating Collection	Print-Circulating	658.5 M589 (Browse shelf(Opens below))	Available		34284001241876

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