Improving service quality : achieving high performance in the public and private sectors / Michael E. Milakovich.
By: Milakovich, Michael E.
Material type: TextPublisher: Delray Beach, Fla. : St. Lucie Press, c1995Bibliography: Includes bibliographical references (p. 233-244) and index.Description: xx, 258 p. : ill. ; 24 cm.ISBN: 188401545X (acid-free paper).Subject(s): Industrial management | Quality controlDDC classification: 658.5/62Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
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Two Weeks | Davenport Library Circulating Collection | Print-Circulating | 658.5 M589 (Browse shelf(Opens below)) | Available | 34284001241876 |
Includes bibliographical references (p. 233-244) and index.
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