Measuring customer satisfaction : development and use of questionnaires / Bob E. Hayes.
By: Hayes, Bob E.
Material type: TextPublisher: Milwaukee, Wis. : ASQC Quality Press, c1992Bibliography: Includes bibliographical references (p. 157-159) and index.Description: xiii, 165 p. : ill. ; 23 cm.ISBN: 0873891317 (recycled paper).Subject(s): Consumer satisfaction | QuestionnairesDDC classification: 658.8/12Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
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Two Weeks | Davenport Library Circulating Collection | Print-Circulating | 658.8 H326 (Browse shelf(Opens below)) | Available | 34284001290352 |
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Includes bibliographical references (p. 157-159) and index.
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