Measuring customer satisfaction : development and use of questionnaires / Bob E. Hayes.

By: Hayes, Bob E, 1963-.

Material type: Text

TextPublisher: Milwaukee, Wis. : ASQC Quality Press, c1992Bibliography: Includes bibliographical references (p. 157-159) and index.Description: xiii, 165 p. : ill. ; 23 cm.ISBN: 0873891317 (recycled paper).Subject(s): Consumer satisfaction

| Questionnaires

DDC classification: 658.8/12

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Item type	Current library	Collection	Call number	Status	Date due	Barcode
Two Weeks	Davenport Library Circulating Collection	Print-Circulating	658.8 H326 (Browse shelf(Opens below))	Available		34284001290352

Includes bibliographical references (p. 157-159) and index.

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Measuring customer satisfaction : development and use of questionnaires / Bob E. Hayes.

By: Hayes, Bob E, 1963-.