Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.

By: Zeithaml, Valarie A .

Contributor(s): Parasuraman, A | Berry, Leonard L, 1942-.

Material type: Text

TextPublisher: New York : London : Free Press ; Collier Macmillan, c1990Bibliography: Includes bibliographical references (p. 207-218).Description: xii, 226 p. : ill. ; 25 cm.ISBN: 0029357012 :.Subject(s): Customer services

| Service industries -- Quality control -- Mathematical models

DDC classification: 658.8/12

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Two Weeks	Davenport Library Circulating Collection	Print-Circulating	658.8 Z34 (Browse shelf(Opens below))	Available		34284001277995

Browsing Davenport Library shelves, Shelving location: Circulating Collection, Collection: Print-Circulating Close shelf browser (Hides shelf browser)

Previous								Next
Previous	658.8 W672 Implementing SAP R/3 sales and distribution /	658.8 W694 Word-of-mouth marketing /	658.8 Z28 Advertising on the Internet /	658.8 Z34 Delivering quality service : balancing customer perceptions and expectations /	658.8 Z75g Getting wiser to teens : more insights into marketing to teenagers /	658.8001 D199 2008 Why it sells : decoding the meanings of brand names, logos, ads, and other marketing and advertising ploys /	658.8002 K843 The E-commerce book : building the E-empire /	Next