Customer service in health care : a grassroots approach to creating a culture of service excellence / by Kristin Baird.

By: Baird, Kristin .

Material type: Text

TextPublisher: San Francisco : Chicago : Jossey-Bass ; Health Forum, c2000Bibliography: Includes bibliographical references and index.Description: xiii, 162 p. : ill. ; 23 cm.ISBN: 1556482698 (pbk.).Subject(s): Medical care -- Customer services

| Patient satisfaction

DDC classification: 362.1/068

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Item type	Current library	Collection	Call number	Status	Date due	Barcode
Two Weeks	Davenport Library Circulating Collection	Print-Circulating	362.1068 B163 (Browse shelf(Opens below))	Available		34284003051802

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