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Assessing business excellence : a guide to self-assessment / L.J. Porter and S.J. Tanner.

By: Porter, L. J. (Les J.).
Contributor(s): Tanner, S. J. (Steve J.).
Material type: TextTextPublisher: Oxford ; Boston : Butterworth-Heinemann, 1998Edition: 1st pbk. ed.Bibliography: Includes bibliographical references (p. [270]-273) and index.Description: x, 289 p. : ill. ; 24 cm.Subject(s): Total quality management | Industrial efficiency -- Evaluation | Benchmarking (Management)
Contents:
Business excellence and total quality -- The ISO9000 quality system -- The Deming Prize -- The Malcolm Baldridge National Quality Award -- The Benchmarking Awards -- The European Quality Award -- Using the frameworks : self-assessment -- The key steps in self-assessment -- Approaches to self-assessment -- The experiences of some role model organizations.
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Item type Current library Collection Call number Status Date due Barcode
Two Weeks Davenport Library Circulating Collection Print-Circulating 658.562 P834 (Browse shelf(Opens below)) Available 34284003188661

Includes bibliographical references (p. [270]-273) and index.

Business excellence and total quality -- The ISO9000 quality system -- The Deming Prize -- The Malcolm Baldridge National Quality Award -- The Benchmarking Awards -- The European Quality Award -- Using the frameworks : self-assessment -- The key steps in self-assessment -- Approaches to self-assessment -- The experiences of some role model organizations.

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