Lessons from the Nordstrom way : how companies are emulating the # 1 customer service company / Robert Spector.

By: Spector, Robert, 1947-.

Material type: Text

TextPublisher: New York : Wiley, c2001General Notes: Includes index.Description: xiii, 226 p. ; 23 cm.ISBN: 0471355941 (cloth : alk. paper).Subject(s): Customer services -- United States

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Item type	Current library	Collection	Call number	Status	Date due	Barcode
Two Weeks	Davenport Library Circulating Collection	Print-Circulating	658.8 Sp320 (Browse shelf(Opens below))	Available		34284001259456

Includes index.

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Lessons from the Nordstrom way : how companies are emulating the # 1 customer service company / Robert Spector.

By: Spector, Robert, 1947-.