Call center performance enhancement using simulation and modeling / Jon Anton, Vivek Bapat, Bill Hall.

By: Anton, Jon .

Contributor(s): Bapat, Vivek, 1967- | Hall, Bill, 1944-.

Material type: Text

TextSeries: Customer access management. Publisher: West Lafayette, Ind. : Ichor Business Books, c1999Bibliography: Includes bibliographical references and index.Description: ix, 134 p. : ill. ; 28 cm.ISBN: 155753182X (pbk. : alk. paper).Subject(s): Call centers

DDC classification: 658.8/12

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Item type	Current library	Collection	Call number	Status	Date due	Barcode
Two Weeks	Davenport Library Circulating Collection	Print-Circulating	658.812 An88 (Browse shelf(Opens below))	Available		34284003183613

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