Competitive strategies for service organisations / Neil Botten and John McManus.

By: Botten, Neil, 1946-.

Contributor(s): McManus, John, 1955-.

Material type: Text

TextPublisher: West Lafayette, Ind. : Ichor Business Books, 1999Edition: 1st Ichor Business Books ed.Bibliography: Includes bibliographical references (p. 297-311) and indexes.Description: xxi, 327 p. : ill. ; 25 cm.ISBN: 1557531749 (cloth : alk. paper); 155753196X (pbk.).Subject(s): Service industries -- Management

| International business enterprises -- Management

| Information technology -- Economic aspects

| Strategic planning

| Airlines -- Management -- Case studies

DDC classification: 658.4/012

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Item type	Current library	Collection	Call number	Status	Date due	Barcode
Two Weeks	Davenport Library Circulating Collection	Print-Circulating	658.4012 B659 (Browse shelf(Opens below))	Available		34284003181948

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