Flawless consulting : a guide to getting your expertise used / Peter Block ; illustrated by Janis Nowlan.
By: Block, Peter.
Material type: TextPublisher: San Francisco : Jossey-Bass/Pfeiffer c2000Edition: 2nd ed.Bibliography: Includes bibliographical references (p. 368-370).Description: xxvii, 371 p. : ill. ; 24 cm.ISBN: 0787948039 (acid-free paper).Subject(s): Business consultantsDDC classification: 001/.023/73Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
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Two Weeks | Davenport Library Circulating Collection | Print-Circulating | 658.4602 B62 (Browse shelf(Opens below)) | Available | 34284003186087 |
Includes bibliographical references (p. 368-370).
A consultant by any other name -- Techniques are not enough -- Flawless consulting -- Contracting overview -- The contracting meeting -- The agonies of contracting -- The internal consultant -- Understanding resistance -- Dealing with resistance -- From diagnosis to discovery -- Getting the data -- Whole-system discovery -- Preparing for feedback -- Managing the feedback meeting -- Implementation -- Strategies for engagement -- Some tools for engagement -- Ethics and the shadow side of consulting -- The heart of the matter -- Another checklist you can use.
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