The Nordstrom way : the inside story of America's # 1 customer service company / Robert Spector, Patrick D. McCarthy.

By: Spector, Robert, 1947-.

Contributor(s): McCarthy, Patrick D .

Material type: Text

TextPublisher: New York : Wiley, c1995General Notes: Includes index.Description: ix, 244 p. : ill. ; 22 cm.ISBN: 0471584967 (alk. paper); 0471161608 (pbk.).Subject(s): Nordstrom (Firm)

| Customer services -- United States

| Department stores -- United States

DDC classification: 658.8/71

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Item type	Current library	Collection	Call number	Status	Date due	Barcode
Two Weeks	Davenport Library Circulating Collection	Print-Circulating	658.8 Sp310n (Browse shelf(Opens below))	Available		34284001322288

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