Best practices in customer service / edited by Ron Zemke and John A. Woods.

Contributor(s): Zemke, Ron | Woods, John A .

Material type: Text

TextPublisher: Amherst, Mass. : New York, N.Y. : HRD Press ; AMACOM, 1999Edition: 1st AMACOM ed. 1999.Bibliography: Includes bibliographical references.Description: xvii, 414 p. : ill. ; 28 cm.ISBN: 0814470289.Subject(s): Customer services

DDC classification: 658.8/12

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Item type	Current library	Collection	Call number	Status	Date due	Barcode
Two Weeks	Davenport Library Circulating Collection	Print-Circulating	658.812 B464 (Browse shelf(Opens below))	Available		34284001348077

Includes bibliographical references.

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Best practices in customer service / edited by Ron Zemke and John A. Woods.

Contributor(s): Zemke, Ron | Woods, John A.

Contributor(s): Zemke, Ron | Woods, John A .