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World-class customer satisfaction / Jonathan D. Barsky.
By: Barsky, Jonathan D
.
Material type: 
TextPublisher: Burr Ridge, Ill. : Irwin Professional Pub., c1995Bibliography: Includes bibliographical references and index.Description: xviii, 229 p. : ill. ; 24 cm.ISBN: 0786301287.Subject(s): Consumer satisfaction -- Case studies | Customer services -- Case studiesDDC classification: 658.8/12
| Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Two Weeks | Davenport Library Circulating Collection | Print-Circulating | 658.8 B280 (Browse shelf(Opens below)) | Available | 34284001323534 |
Includes bibliographical references and index.
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