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Service design and delivery : how design thinking can innovate business and add value to society / Toshiaki Kurokawa.

By: Kurokawa, Toshiaki [author.].
Material type: TextTextSeries: Service systems and innovations in business and society collection: Publisher: New York, NY : Business Expert Press, 2015Edition: First edition.General Notes: Available through the Business Expert Press e-library, which can be found on the Davenport University Library database page.Bibliography: Includes bibliographical references Includes bibliographical references (pages [85]-86) and index.Description: 1 online resource : illustrations.Content type: text Media type: computer Carrier type: online resourceISBN: 9781606497852.Subject(s): Success in business | Service industries -- Quality controlGenre/Form: Electronic books. DDC classification: 650.1 Online resources: Access full-text materials at no charge:
Contents:
1. Introduction -- 2. Design thinking approach -- 3. Societal approach -- 4. Intermezzo, looking back at what you have learned -- 5. Prototyping and work-out of your service -- 6. Case studies -- 7. Summary and conclusions -- References -- Index.
Abstract: Service Design and Delivery has been broadly discussed and explored by various players, including the practitioners who deliver services, scholarly professionals who evaluate it, and laymen who are the recipients of service. In this book, we will examine two specific approaches to this task: Design Thinking and Societal Consideration. In other words, we will look at Service Design and Delivery from the innovators viewpoint as well as from the viewpoint of the social entrepreneur.
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Item type Current library Collection Call number Status Date due Barcode
E-book Davenport Library e-book E-book 650.1 (Browse shelf(Opens below)) Not For Loan mq609552

Available through the Business Expert Press e-library, which can be found on the Davenport University Library database page.

Includes bibliographical references Includes bibliographical references (pages [85]-86) and index.

1. Introduction -- 2. Design thinking approach -- 3. Societal approach -- 4. Intermezzo, looking back at what you have learned -- 5. Prototyping and work-out of your service -- 6. Case studies -- 7. Summary and conclusions -- References -- Index.

Service Design and Delivery has been broadly discussed and explored by various players, including the practitioners who deliver services, scholarly professionals who evaluate it, and laymen who are the recipients of service. In this book, we will examine two specific approaches to this task: Design Thinking and Societal Consideration. In other words, we will look at Service Design and Delivery from the innovators viewpoint as well as from the viewpoint of the social entrepreneur.

Online resource; title from PDF title page (EBSCO, viewed October 13, 2015)

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