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The customer service revolution : overthrow conventional business, inspire employees, and change the world / John R. DiJulius III.

By: DiJulius, John R, 1964- [author.].
Material type: TextTextPublisher: Austin, Texas : Greenleaf Book Group Press, [2015]Copyright date: ©2015Edition: First edition.Bibliography: Includes bibliographical references.Description: 188 pages : illustrations ; 21 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9781626341296.Subject(s): Customer services | Customer relations -- Management | Employees -- Training of | Corporate cultureDDC classification: 658.8/12 Issued also as an ebook.
Contents:
What is a customer service revolution? -- State of service -- Service aptitude -- Negative cues -- Day in the life of a customer -- Customer service vision statement -- Customer bill of rights -- Secret service -- Relationship economy -- Department of customer defense -- Revolutionizing your industry -- Living an extraordinary life.
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Holdings
Item type Current library Collection Call number Status Date due Barcode
Two Weeks Davenport Library Circulating Collection Print-Circulating 658.8 D569 2015 (Browse shelf(Opens below)) Available 34284003718798

Includes bibliographical references.

What is a customer service revolution? -- State of service -- Service aptitude -- Negative cues -- Day in the life of a customer -- Customer service vision statement -- Customer bill of rights -- Secret service -- Relationship economy -- Department of customer defense -- Revolutionizing your industry -- Living an extraordinary life.

Issued also as an ebook.

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