Transforming health care Virginia Mason Medical Center's pursuit of the perfect patient experience / Charles Kenney ; foreword by Donald M. Berwick.
By: Kenney, Charles
.
Contributor(s): Berwick, Donald M.
Material type: 
TextPublisher: Boca Raton : CRC Press, c2011General Notes: Available through the EBSCO e-book Collection, which can be found on the Davenport University Library database page.Bibliography: Includes bibliographical references and index.Description: 1 online resource (xxii, 223 p.).Content type: text Media type: computer Carrier type: online resourceISBN: 9781439863091 (electronic bk.).Subject(s): Virginia Mason Medical Center | Health services administration -- United States | Health facilities -- Administration -- Standards -- United States | Medical care -- United States | Health facilities -- AdministrationGenre/Form: Electronic books. DDC classification: 362.12068 Online resources: Access full-text materials at no charge: | Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| E-book | Davenport Library e-book | E-book | 362.12068 (Browse shelf(Opens below)) | Not For Loan | mq600872 |
Available through the EBSCO e-book Collection, which can be found on the Davenport University Library database page.
Includes bibliographical references and index.
1. A new idea -- 2. Journey to Japan -- 3. The blue yarn -- 4. Safety crusade -- 5. Ambulatory care breakthrough -- 6. Transforming procedural care -- 7. Transforming inpatient care -- 8. Better, faster, more affordable -- 9. Management method -- 10. The journey continues.
"A chronicle of one of the most unusual series of events in the history of medicine, this book tells the story a group of men and women clinicians, administrators, frontline workers, trustees, and leaders blessed with vision, courage, and a relentless determination to improve. It is the story of a medical center transformed. Ultimately, it is the story of a new and possibly better way to take on the challenge we face in the United States today to provide superb medical care to our people while at the same time controlling costs"--Provided by publisher.
Description based on print version record.
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