Business engineering and service design with applications for health care institutions / Óscar Barros.
By: Barros, Óscar [author.]
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Material type: 
TextSeries: 2013 digital library: ; Service systems and innovations in business and society collection: Publisher: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2013Edition: First edition.General Notes: Available through the Business Expert Press e-library, which can be found on the Davenport University Library database page; Title from PDF title page (viewed October 25, 2013); Part of: 2013 digital library.Bibliography: Includes bibliographical references (pages 255-263) and index.Description: 1 online resource (1 PDF (xviii, 269 pages) :) : illustrations.Content type: text Media type: computer Carrier type: online resourceISBN: 9781606496275 (electronic bk.).Subject(s): Health services administration | Health facilities -- PlanningGenre/Form: Electronic books. DDC classification: 362.1068 Online resources: Access full-text materials at no charge: | Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| E-book | Davenport Library e-book | E-book | 362.1068 (Browse shelf(Opens below)) | Not For Loan | mq591161 |
Available through the Business Expert Press e-library, which can be found on the Davenport University Library database page.
Title from PDF title page (viewed October 25, 2013).
Part of: 2013 digital library.
Includes bibliographical references (pages 255-263) and index.
1. Introduction -- 2. Relevant work and disciplines for this book -- 3. Patterns for design -- 4. Design of service offerings -- 5. Service design in health care institutions -- 6. Conclusions.
This book presents an innovative approach to business design known as Business Engineering, and its application to service offerings design in general and health services in particular.
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