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From worst to first [electronic resource] : behind the scenes of Continental's remarkable comeback / Gordon Bethune with Scott Huler.

By: Bethune, Gordon.
Contributor(s): Huler, Scott.
Material type: TextTextPublisher: New York : Wiley, c1998General Notes: Includes index; Available through the EBSCO e-book Collection, which can be found on the Davenport University Library database page.Description: 1 online resource (x, 294 p.).ISBN: 9780585345796 (electronic bk.).Subject(s): Continental Airlines -- History | Airlines -- United States -- Management -- Case studies | Corporate turnarounds -- United States -- Case studiesGenre/Form: Electronic books DDC classification: 387.7/06/573 Online resources: Access full-text materials at no charge:
Contents:
How We Climbed from Worst to First -- Is This Any Way to Run an Airline? -- The Last Suppers, or Whose Problem Is It? -- Fly to Win, or You Can Make a Pizza So Cheap Nobody Wants to Eat It -- Fund the Future, or If There Ain't No Funds, There Ain't Gonna Be No Future -- Make Reliability a Reality, or It's Time to Act Like a Real Airline -- Working Together, or Which Part of This Watch Don't You Think We Need? -- Success Has No Autopilot -- A Flight Plan for Success -- How the Sickest Patients Need the Best Doctors, and concerning Tapeworms -- Nobody Loses When the Whole Team Wins -- Keeping the Lines of Communication Open -- Predictability, or the Value of a Zippo -- What Gets Measured Gets Managed -- Crop Duster's Son -- Why You Just Read This Book.
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Includes index.

Available through the EBSCO e-book Collection, which can be found on the Davenport University Library database page.

How We Climbed from Worst to First -- Is This Any Way to Run an Airline? -- The Last Suppers, or Whose Problem Is It? -- Fly to Win, or You Can Make a Pizza So Cheap Nobody Wants to Eat It -- Fund the Future, or If There Ain't No Funds, There Ain't Gonna Be No Future -- Make Reliability a Reality, or It's Time to Act Like a Real Airline -- Working Together, or Which Part of This Watch Don't You Think We Need? -- Success Has No Autopilot -- A Flight Plan for Success -- How the Sickest Patients Need the Best Doctors, and concerning Tapeworms -- Nobody Loses When the Whole Team Wins -- Keeping the Lines of Communication Open -- Predictability, or the Value of a Zippo -- What Gets Measured Gets Managed -- Crop Duster's Son -- Why You Just Read This Book.

Description based on print version record.

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