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The balanced scorecard : translating strategy into action / Robert S. Kaplan, David P. Norton.

By: Kaplan, Robert S.
Contributor(s): Norton, D. P. (David P.).
Material type: TextTextPublisher: Boston, Mass. : Harvard Business School Press, c1996General Notes: Includes index.Description: xi, 322 p. : ill. ; 24 cm.ISBN: 0875846513 (alk. paper).Subject(s): Industrial productivity -- Measurement | Strategic planning | Organizational effectiveness -- EvaluationDDC classification: 658.4/012
Contents:
Measurement and management in the information age -- Why does business need a balanced scorecard? -- Pt.1. Measuring business strategy -- Financial perspective -- Customer perspective --Internal-business-process perspective -- Learning and growth perspective -- Linking balanced scorecard measures to your strategy -- Structure and strategy -- Pt.2. Managing business strategy -- Achieving strategic alignment: from top to bottom -- Targets, resource allocation, initiatives, and budgets -- Feedback and the strategic learing process --Implementing a balanced scorecard management program -- Appendix: building a balanced scorecard -- Index.
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Item type Current library Collection Call number Status Date due Barcode
Two Weeks Davenport Library Circulating Collection Print-Circulating 658.4012 K141 c. 2 (Browse shelf(Opens below)) Available 34284003254794

Includes index.

Measurement and management in the information age -- Why does business need a balanced scorecard? -- Pt.1. Measuring business strategy -- Financial perspective -- Customer perspective --Internal-business-process perspective -- Learning and growth perspective -- Linking balanced scorecard measures to your strategy -- Structure and strategy -- Pt.2. Managing business strategy -- Achieving strategic alignment: from top to bottom -- Targets, resource allocation, initiatives, and budgets -- Feedback and the strategic learing process --Implementing a balanced scorecard management program -- Appendix: building a balanced scorecard -- Index.

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