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Beyond performance management : why, when, and how to use 40 tools and best practices for superior business performance / Jeremy Hope and Steve Player.

By: Hope, Jeremy.
Contributor(s): Player, Steve, 1958-.
Material type: TextTextPublisher: Boston, Mass. : Harvard Business Review Press, c2012Bibliography: Includes bibliographical references.Description: viii, 387 p. : ill. ; 24 cm.ISBN: 9781422141953 (alk. paper); 1422141950 (alk. paper).Subject(s): Organizational effectiveness -- Measurement | Performance -- Management | Total quality managementDDC classification: 658.3/14
Contents:
Strategic planning -- Mission statements -- Strategic planning -- Stretch goals -- Balanced scorecard -- Dynamic resource management -- Enterprise risk management -- Knowledge management -- Benchmarking -- Sustainability -- Shareholder and customer value -- Intangible assets -- Economic value added -- Key value drivers -- Revenue growth analysis -- Customer value proposition -- Customer relationship management -- Strategic and profitable customers -- Loyalty management -- Lean cost management -- Total quality management -- Activity based costing -- Business process reengineering -- Lean manufacturing -- Lean services -- Six Sigma -- Target costing -- Lean accounting -- Shared service centers -- Outsourcing and offshoring -- Investment (portfolio) management -- Expense management -- Performance measurement -- Enterprise resource planning systems -- Business intelligence -- Key performance indicators -- Rolling forecasts -- Business analytics -- Best practice reporting -- Open book management -- Performance evaluation -- Performance appraisals -- Recognition and rewards -- Executive compensation -- Profit sharing.
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Holdings
Item type Current library Collection Call number Status Date due Barcode
Two Weeks Davenport Library Circulating Collection Print-Circulating 658.314 H772 2012 (Browse shelf(Opens below)) Available 34284003136132

Includes bibliographical references.

Strategic planning -- Mission statements -- Strategic planning -- Stretch goals -- Balanced scorecard -- Dynamic resource management -- Enterprise risk management -- Knowledge management -- Benchmarking -- Sustainability -- Shareholder and customer value -- Intangible assets -- Economic value added -- Key value drivers -- Revenue growth analysis -- Customer value proposition -- Customer relationship management -- Strategic and profitable customers -- Loyalty management -- Lean cost management -- Total quality management -- Activity based costing -- Business process reengineering -- Lean manufacturing -- Lean services -- Six Sigma -- Target costing -- Lean accounting -- Shared service centers -- Outsourcing and offshoring -- Investment (portfolio) management -- Expense management -- Performance measurement -- Enterprise resource planning systems -- Business intelligence -- Key performance indicators -- Rolling forecasts -- Business analytics -- Best practice reporting -- Open book management -- Performance evaluation -- Performance appraisals -- Recognition and rewards -- Executive compensation -- Profit sharing.

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