Work happy : what great bosses know / Jill Geisler.

Includes bibliographical references (p. [341]-348).

All about you : how bosses become great. The challenges and joys of management : a reality check ; What employees never forget-- and never forgive (and why they don't like your evil twin) ; How to tap the power grid of leadership ; Manage yourself, so you can lead others ; You and your big mouth : communication tips and traps ; To win the battle for your time, talk back to the voices in your head -- All about your staff : how great bosses grown great employees. You should not treat everyone the same ; Work happy : motivation that really matters, boss ; The secret to performance management : feedback ; You can't be too nice for a tough talk : negative feedback is necessary ; Stop fixing, start coaching -- All about the workplace : how great bosses build great places to work. Change is the new normal : lead the way ; What's it really like to work here, boss? ; Management is a team sport : how to manage your boss, your deputies (and even your stress) ; For great bosses, it's always about the values.