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Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Morriss.
By: Frei, Frances
.
Contributor(s): Morriss, Anne.
Material type: 
TextPublisher: Boston, Mass. : Harvard Business Review Press, c2012Bibliography: Includes bibliographical notes (p. [227]-231) and index.Description: x, 247 p. : ill. ; 24 cm.ISBN: 9781422133316 (alk. paper); 1422133311 (alk. paper).Subject(s): Customer relations | Customer services | Service industries -- ManagementDDC classification: 658.8/12
Contents:
Truth #1: you can't be good at everything -- Truth #2: someone has to pay for it -- Truth #3: it's not your employees' fault -- Truth #4: you must manage your customers -- Now multiply it all by culture -- Getting bigger.
| Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Two Weeks | Davenport Library Circulating Collection | Print-Circulating | 658.812 F881 2012 (Browse shelf(Opens below)) | Available | 34284003139193 |
Includes bibliographical notes (p. [227]-231) and index.
Truth #1: you can't be good at everything -- Truth #2: someone has to pay for it -- Truth #3: it's not your employees' fault -- Truth #4: you must manage your customers -- Now multiply it all by culture -- Getting bigger.
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