Market-driven health care : who wins, who loses in the transformation of America's largest service industry / Regina Herzlinger.
By: Herzlinger, Regina E
.
Material type: 
TextPublisher: Reading, Mass. : Addison-Wesley Pub., c1997Bibliography: Includes bibliographical references (p. 293-363) and index.Description: xxvii, 379 p. ; 24 cm.ISBN: 0201489945.Subject(s): Medical care -- United States -- Cost control | Patient satisfaction -- United States | Health services accessibility -- United States | Medical economics -- United States | Medical care -- United StatesDDC classification: 362.1/0973 | Item type | Current library | Collection | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Two Weeks | Davenport Library Circulating Collection | Print-Circulating | 362.1 H449 (Browse shelf(Opens below)) | Available | 34284001334952 |
Includes bibliographical references (p. 293-363) and index.
Pt.1. What consumers want: convenience and mastery : The consumer revolution ; When patients won't remain patient ; Give me mastery or give me death: the new health care activist ; The health care system provides convenience and mastery -- Pt.2. What payers want: quality and lower costs : Options for the productivity revolution ; Downsizing, the "just say no" diet ; Upsizing, the "big is beautiful" diet -- Pt.3. What works: health care focused factories and medical technology : Resizing, the "trade fat for muscle" diet ; Resizing and the role of "technology" ; How to accomplish resizing, the case of Deere and Company -- Pt.4. How to make it happen : A consumer-controlled health insurance system ; How to make it happen: new rules, new tools.
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