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The librarian as information consultant : transforming reference for the Information Age / Sarah Anne Murphy.

By: Murphy, Sarah Anne.
Material type: TextTextPublisher: Chicago : American Library Association, 2011, ©2011Bibliography: Includes bibliographical references and index.Description: xi, 106 pages : illustrations ; 26 cm.ISBN: 9780838910863 (alk. paper); 0838910866 (alk. paper).Subject(s): Reference services (Libraries) -- Forecasting | Reference services (Libraries) -- Management | Information consultants | Reference librarians -- Effect of technological innovations onDDC classification: 025.5/2
Contents:
The library and information consultant -- Strategies for building and maintaining consumer relationships -- Marketing the library and information consultant's services : creating a sophisticated brand -- The business of consulting : managing employee service roles and consumer demand -- Developing the infrastructure and culture for continuous quality improvement.
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Includes bibliographical references and index.

The library and information consultant -- Strategies for building and maintaining consumer relationships -- Marketing the library and information consultant's services : creating a sophisticated brand -- The business of consulting : managing employee service roles and consumer demand -- Developing the infrastructure and culture for continuous quality improvement.

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