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Employees first, customers second : turning conventional management upside down / Vineet Nayar.

By: Nayar, Vineet.
Material type: TextTextPublisher: Boston, Mass. : Harvard Business Press, c2010Bibliography: Includes bibliographical references (p. [187]-188) and index.Description: viii, 198 p. ; 22 cm.ISBN: 9781422139066 (alk. paper); 1422139069 (alk. paper).Other title: Employees 1st.Subject(s): HCL Technologies -- Management -- Case studies | Management -- Employee participation | Corporate culture | Organizational change | Customer relationsDDC classification: 658.3/152
Contents:
Mirror mirror: creating the need for change -- Trust through transparency: creating a culture of change -- Inverting the organizational pyramid: building a structure for change -- Recasting the role of the CEO: transferring the responsibility for change -- Find understanding in misunderstanding: renewing the cycle of change.
Summary: HCLT's CEO recounts how he transformed the company by inverting the organizational hierarchy.
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Item type Current library Collection Call number Status Date due Barcode
Two Weeks Davenport Library Circulating Collection Print-Circulating 658.3152 N231 2010 (Browse shelf(Opens below)) Available 34284003723889

Includes bibliographical references (p. [187]-188) and index.

Mirror mirror: creating the need for change -- Trust through transparency: creating a culture of change -- Inverting the organizational pyramid: building a structure for change -- Recasting the role of the CEO: transferring the responsibility for change -- Find understanding in misunderstanding: renewing the cycle of change.

HCLT's CEO recounts how he transformed the company by inverting the organizational hierarchy.

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