The art of client service / Robert Solomon.
By: Solomon, Robert.
Material type: TextPublisher: New York : Kaplan, c2008General Notes: Includes index.Description: xxviii, 180 p. : ill. ; 20 cm.ISBN: 9781427796714; 1427796718.Subject(s): Customer services | Advertising | MarketingDDC classification: 658.8/12 Online resources: Contributor biographical information | Publisher descriptionItem type | Current library | Collection | Call number | Status | Date due | Barcode | |
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Two Weeks | Davenport Library Circulating Collection | Print-Circulating | 658.812 R5409 2008 (Browse shelf(Opens below)) | Available | 34284003714722 |
Browsing Davenport Library shelves, Shelving location: Circulating Collection, Collection: Print-Circulating Close shelf browser (Hides shelf browser)
658.812 Ot81 2010 The 24-hour customer : new rules for winning in a time-starved, always-connected economy / | 658.812 P396 2011 Managing customer relationships : a strategic framework / | 658.812 P969 2010 America's service meltdown : restoring service excellence in the age of the customer / | 658.812 R5409 2008 The art of client service / | 658.812 R631 2010 The network is your customer : five strategies to thrive in a digital age / | 658.812 St21 Total quality service : principles, practices, and implementation / | 658.812 Sw26 Serving internal and external customers / |
Includes index.
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