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America's service meltdown : restoring service excellence in the age of the customer / Raul Pupo.

By: Pupo, Raul.
Material type: TextTextPublisher: Santa Barbara, Calif. : Praeger/ABC-CLIO, c2010Bibliography: Includes bibliographical references (p. [155]-160) and index.Description: xxiii, 167 p. ; 25 cm.ISBN: 9780313386022 (alk. paper); 0313386021 (alk. paper); 9780313386039 (ebook); 031338603X (ebook).Subject(s): Customer services -- United States | Customer relations -- United StatesDDC classification: 658.8/12
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Item type Current library Collection Call number Status Date due Barcode
Two Weeks Davenport Library Circulating Collection Print-Circulating 658.812 P969 2010 (Browse shelf(Opens below)) Available 34284003714037

Includes bibliographical references (p. [155]-160) and index.

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